Terms of service

Terms & Conditions – ICT (Issa Crochet Thing)

Welcome to www.issacrochetthing.com (“Website”). ICT (Issa Crochet Thing) provides website features, products, and services to you when you visit or shop on our Website. By accessing or using our Website, you agree to be bound by the following Terms & Conditions.

1. General Use

By accessing, browsing, or using this Website, you agree to comply with all the terms stated herein. As long as you follow these Terms, ICT grants you a limited, non-exclusive, non-transferable right to use the Website.

We reserve the right to update or modify these Terms at any time without prior notice.

2. About ICT

It's a Crochet Thing (ICT) is a handmade crochet brand based in Punjab, India, specializing in products such as crochet bags, jaimalas, accessories, home décor, and wedding favours.

3. Product Information

We strive to display our products as accurately as possible. However:

  • Slight variations may occur due to the handmade nature of our products.
  • Colors may vary slightly due to screen differences.
  • ICT does not guarantee that all product descriptions are completely error-free.

If a product is not as described, please contact us within 48 hours of delivery.

4. Pricing & Payments

  • All prices listed are inclusive of applicable taxes (India) unless stated otherwise.
  • Shipping charges (if any) are calculated at checkout.
  • Prices are subject to change without prior notice.

We accept secure online payments via UPI, debit/credit cards, net banking, and other supported payment methods.

ICT is not responsible for any payment failures or issues arising from third-party payment gateways.

5. Orders & Cancellations

  • ICT reserves the right to accept or cancel any order due to product availability, pricing errors, or quality concerns.
  • If your order is cancelled after payment, the amount will be refunded to your original payment method within a reasonable timeframe.

6. Shipping & Delivery

  • Orders are shipped within 2–7 business days, unless otherwise stated.
  • Delivery timelines are indicative and may vary due to external factors.
  • Once the order is handed over to the courier, the risk of loss transfers to the customer.

If delivery is unsuccessful, the courier may attempt re-delivery or deliver to a nearby address upon your instruction.

7. Returns, Exchanges & Loss in Transit

  • Returns/exchanges are only accepted in case of damaged, defective, or incorrect products.
  • Issues must be reported within 48 hours of delivery.
  • ICT holds the right to determine eligibility for refunds or exchanges.

For self-shipped returns:

  • ICT is not liable for loss or damage in transit.
  • We recommend using a reliable courier service with tracking.

8. Sale & Discounted Products

  • Sale items are not eligible for return or exchange, unless defective.
  • Orders placed during sale periods may experience slight delays.
  • ICT reserves the right to cancel orders due to stock or quality issues.

9. International Orders

  • Customers may be required to pay custom duties or import taxes depending on their country.
  • These charges are to be borne by the customer.
  • ICT is not responsible for delays caused by customs.

10. Intellectual Property

All content on this Website (images, text, designs, logos, etc.) is the property of ICT and is protected under applicable laws.

You may not copy, reproduce, or use any content without prior written permission.

11. User Responsibilities

By using this Website, you agree:

  • Not to misuse or disrupt the Website
  • Not to upload harmful, illegal, or offensive content
  • To provide accurate and complete information while placing orders

12. Limitation of Liability

All products and services are provided on an “as is” basis.

ICT shall not be liable for:

  • Any indirect or consequential damages
  • Delays caused by courier partners or external factors
  • Misuse or improper handling of products

13. Privacy

Your personal information is handled as per our Privacy Policy. We are committed to protecting your data.

14. Termination

ICT reserves the right to suspend or terminate access to the Website if any user violates these Terms.

15. Governing Law & Jurisdiction

These Terms and Conditions, product sold on Website or the documents of third party payment channels shall be governed and construed in accordance with the laws of India.

This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.

16. Contact Us

For any queries or concerns, feel free to reach out:
📩 [issacrochetthing@gmail.com]