Refund policy

All our products are carefully handcrafted by experienced crochet artists, which makes every piece unique with slight variations in design and finish.

Small irregularities in stitching or minor differences are a natural part of handmade products and should not be considered defects, as they differ from machine-made items. We ensure that each product meets our quality standards;

however, if you receive a damaged or defective item, we kindly request you to record an unboxing video and share it with us via WhatsApp or email. Once your request is reviewed and approved, we will either arrange a pickup or guide you through the self-shipping process.

The exchange, return, and refund policies outlined below apply only to damaged products and domestic orders placed through our official website (www.issacrochetthing.com). These policies are not applicable to products purchased from offline stores or any third-party platforms.

As a small business, we sincerely appreciate your support and understanding. We accept requests for exchange, return, or refund within 3 days of delivery, provided an unboxing video of the product is shared with us.

To raise a request, you can contact us within 3 days of delivery:
📞 +91 7986628762
📧 issacrochetthing@gmail.com

We’ll be happy to assist you and ensure a smooth resolution.

In case the delivered item(s) is found damaged/ missing or has any manufacturing defect, please inform the Customer Care or e-mail us within 24 hours of delivery.

Exchange/ Return of item(s) (as mentioned above) is subject to the fulfilment of following conditions:

  • The item(s) has not been worn, washed, altered or damaged and is returned in a saleable condition with packaging and MRP Tags intact. 
  • ICT reserves the right to decide whether the item(s) seems worn, washed, altered or has post-purchase damage.
  • an unboxing video is shared within 24 hours of the delivery.
  • T&C Applies*

Reverse Pick-Up Policy

We strive to provide a smooth and hassle-free return experience. Our customers are valued not just at the time of purchase, but throughout the entire Returns & Refunds process. This policy is designed to make returns easy, time-saving, and reassuring.

  • Please mention your order number in the subject line to help us process your return or exchange request quickly.
  • Ensure all items are securely packed to avoid any damage or loss during transit.
  • Reverse pick-up will be scheduled within 5 business days from the date of request.

If there is any issue with the pick-up from our logistics partner, please inform our Customer Support team via call or email within 24–48 hours of placing the return request. Requests reported beyond this timeframe may not be eligible for further investigation.

  • Once we receive the returned item(s), your refund or exchange will be processed.
  • For exchanges, the new order will be dispatched within 10–15 business days after we receive the returned shipment.

Please note:

  • Reverse pick-up may not be available for certain pin codes. In such cases, customers will need to self-ship the item(s) to us. The return address will remain the same as mentioned on the original invoice.
  • If a self-shipped package is lost in transit, we will not be able to process a refund.
  • Reverse pick-up service is not available outside India.
  • In case of wrong product delivery or manufacturing defects, customers are required to self-ship the product back to us.

Claiming Refunds

For Credit Card/Debit Card/Net banking or Paypal Transactions:

  • As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of Payment.
  • In the case of refunds, banks normally take 10-15 business days to process a refund once it has been successfully initiated from our end.
  • Refunds will not be applicable incase a customer has self-shipped the item(s) and the package is lost in transit.

For partial COD (Cash on Delivery) Transactions:

  • Refunds can happen via E-Vouchers/ Gift Card/ Transfer into customer’s bank account.
  • Refunds via E-Voucher can be redeemed on next purchase at ICT within the validity date.
  • Refunds to bank accounts shall be processed within 10-15 business days (Subject to clearance in quality check).
  • Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.
  • Cash Refunds are not allowed for COD orders.
  • Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable incase a customer has self-shipped the item(s) and the package is lost in transit.

No Refunds Will Be Given, If:

  • Incorrect or outdated delivery address is provided.
  • After 3 failed delivery attempts by the courier.
  • Package refused by recipient.